Governance reforms bring efficiency, effectiveness in service delivery across J&K

Jammu and Kashmir Government has introduced various governance reforms, initiatives to ensure increased transparency, efficiency and effectiveness for delivery of citizen services to common people.

Keeping pace with its commitment of extending good governance to people of Jammu and Kashmir, Lieutenant Governor’s administration has institutionalized a slew of good governance initiatives in the Union Territory.

The Administration has adopted mantra of zero tolerance against corruption, nepotism and discrimination against minorities in J&K so that voices of the most vulnerable in society are heard and given due recognition.

The initiatives include Prevention of Corruption Act, Abolition of Interviews for Group C and D posts besides more than 800 Central Laws have been made applicable to J&K after it got the status of Union Territory, pending cadre review, establishment of CAT benches, Extension of RTI Act, CPGRAMS and conduct of common eligibility test through the National Recruitment Agency at every district headquarter in the UT besides other similar pro-people measures.

Moreover, with the adoption of e-office, a simplified, responsive, effective and transparent paperless working culture in most of the government offices of Jammu and Kashmir has been established. The e-Office is aiding government departments to enhance the public service delivery by eliminating the delay of files in offices.

The operationalisation of two Secretariats in Jammu and Kashmir was possible because of e-office and that has put an end to annual darbar move carrying over 300 truckloads of files between the two capital cities of Srinagar and Jammu. This also saved Rs 200 crore per annum and led to an uninterrupted work culture in the entire UT.

With a vision to establish citizen friendly and corruption free governance, the JKGAD also launched ‘Satark Nagrik App’ through which citizens can lodge complaints with the Anti Corruption Bureau (ACB) online.

In another remarkable initiative of Good Governance, LG’s Mulaqaat Program was launched to facilitate public/complainants who have filed grievances on JKIGRAMS to directly communicate with Lieutenant Governor. It has been successful as almost 100% grievances raised through this platform have been redressed.

J&K Government is promoting accessibility and accountability in public service delivery system with the adoption of transparent paperless working culture across all the departments.

Further, J&K Integrated Grievance Redressal and Monitoring System (JKIGRAMS) has been developed as an e-Governance initiative to provide a 24×7 platform to the Citizens for redressal of their grievances. The JKIGRAMS Portal has been integrated with the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) of Central Government.

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